This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox 73.0.1 locks up on DSL Reports Speed Test upload test

  • 6 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 1 view
  • Last reply by wdunwoody

wdunwoody
wdunwoody
more options

I have been using the DSL Reports Speed Test with absolutely no problems for many years. Within the past two weeks, the "upload" test stalls and completely locks up Firefox.. No crash report screen or anything. It then takes a very long time to bring up any windows screen or task manager... and then multiple tries to get task manager to end firefox. Download test starts first, and starts and completes fine. The few times that the upload test does complete, it takes a very long time and frequently records a speed of "zero". Is anyone else experiencing this?

I have been using the DSL Reports Speed Test with absolutely no problems for many years. Within the past two weeks, the "upload" test stalls and completely locks up Firefox.. No crash report screen or anything. It then takes a very long time to bring up any windows screen or task manager... and then multiple tries to get task manager to end firefox. Download test starts first, and starts and completes fine. The few times that the upload test does complete, it takes a very long time and frequently records a speed of "zero". Is anyone else experiencing this?

All Replies (6)

user104147805413306348376805769878442569366
user104147805413306348376805769878442569366
more options

Hi wdunwoody, I got some "hickity" results earlier today with a default profile - Standard ETP and no extensions - but, that seems to have smoothed over now.

Try disabling your Avast extension, restart Firefox and test again.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that (anti-virus) security software is causing the problem. Try to disable security software temporarily to see if that makes a difference.

wdunwoody
wdunwoody கேள்வியின் உரிமையாளர்
more options

Thank you for your reply... I have indeed disabled antivirus protection, but no change. The DSL Reports Speed Test offers the option to disable HTTPS for the test. This also has no effect...

user104147805413306348376805769878442569366
user104147805413306348376805769878442569366
more options

Have you tried a speed test at another site, like your ISP?

A few other suggestions: Reboot your router/modem Check your cable connections Check that the firmware in your router/modem is up-to-date

user104147805413306348376805769878442569366
user104147805413306348376805769878442569366
more options

Also,

Malwarebytes AdwCleaner https://www.malwarebytes.com/adwcleaner/

has Basic Repair Actions on the Settings tab which can quickly reset your internet connectivity settings.

wdunwoody
wdunwoody கேள்வியின் உரிமையாளர்
more options

I have indeed rebooted the router, with no change. I have to verify the ethernet connections, computer to router and router to Verizon ONT. The Verizon speed test... will absolutely not even START. Ookla and one other show... normal 95+ mb/s down and up when DSLR test shows 95+ down... and zero to 11mb/s up. That's what is so weird! I've run Malwarebytes... nothing. Avast scan shows nothing. Haven't done McAfee Stinger yet... that has helped odd problems in the past.