This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

my primary email address isn't correct

How can I change my primary email address? I'm not computer smart to find your secret language to do that. Please change my primary email address to: [email edited from public] @gmail.com Cable one has pulled the plug and disconnected my previous [email edited from public] @cableone.net address. No one can send any emails to that address anymore as nothing is there.

I hope you can please help me. Jan Kautz

How can I change my primary email address? I'm not computer smart to find your secret language to do that. Please change my primary email address to: [email edited from public] @gmail.com Cable one has pulled the plug and disconnected my previous [email edited from public] @cableone.net address. No one can send any emails to that address anymore as nothing is there. I hope you can please help me. Jan Kautz

James மூலமாக திருத்தப்பட்டது

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Hi Jan, the normal process is:

(1) Add a secondary email address (2) Verify the secondary address (3) Switch primary and secondary

More info: Change the primary email address on your Mozilla account

However, if you no longer have access to the original account, you might need to create a new account with your new address instead. Stay tuned for other comments.

Read this answer in context 👍 0

All Replies (1)

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Hi Jan, the normal process is:

(1) Add a secondary email address (2) Verify the secondary address (3) Switch primary and secondary

More info: Change the primary email address on your Mozilla account

However, if you no longer have access to the original account, you might need to create a new account with your new address instead. Stay tuned for other comments.