This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

suddenly unable to send/receive aol/verizon email

  • 4 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 1 view
  • Last reply by js_consulting

I tried uninstall/reinstall; using pop settings supplied by AOL for Verizon email account. I am still able to access email via AOL email web site Thunderbird keeps requesting password input, then returns 'unable to log in at server. probably wrong config, username or password.' Suggestions most appreciated.

I tried uninstall/reinstall; using pop settings supplied by AOL for Verizon email account. I am still able to access email via AOL email web site Thunderbird keeps requesting password input, then returns 'unable to log in at server. probably wrong config, username or password.' Suggestions most appreciated.
Attached screenshots

தீர்வு தேர்ந்தெடுக்கப்பட்டது

AOL/Verizon requires an app password in place of the account password in TB. The account password is still used to access webmail.

https://help.aol.com/articles/Create-and-manage-app-password

Read this answer in context 👍 0

All Replies (4)

தீர்வு தேர்ந்தெடுக்கப்பட்டது

AOL/Verizon requires an app password in place of the account password in TB. The account password is still used to access webmail.

https://help.aol.com/articles/Create-and-manage-app-password

The one-time app password worked for Thunderbird; thank you! Same issue/question for Windows Live Mail which also worked until recently. It continues to ask for password to be entered and returns unable to log on, etc. Tried the app password suggestion, but it didn't work for live mail or Windows Mail (Version 16005.14326.20544.0Version 16005.14326.20544.0) Thanks again.

I think you have to generate a separate app password for each device and mail app, so there should be different ones for TB and WLM on the same computer, and different ones for the account on other devices such as laptops, phones or tablets.

I tried your solution for my Windows Live Mail and MS Mail app which also worked until recently. Didn't work, so I will continue to search support groups, so again, my thanks for your time.