This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Local folders missing in Thunderbird after moving from old PC (Win 10) to new PC (Win 11)

  • 1 பதிலளி
  • 0 இந்த பிரச்னைகள் உள்ளது
  • 9 views
  • Last reply by david

cbw2
cbw2
more options

On old PC (Win 10, 64 bit, running Thunderb 32 bit) I created zipped copy of the entire Thunderbird folder in AppData/Roaming. I stored that backup on a sticky. On new PC(Win 11, 64 bit) I downloaded the latest Thunderb 64 bit version (could not find a 32 bit version that works with Win 11). Then installed the backup Thunderbird folder in AppData. When I opened Thunderbird, I get message "A newer version of Thunderbird may have made changes ...), and it tells me to set up a new profile. I did that, and a lot of the Thunderbird emails loaded properly. But Local (sub)folders are missing. Any suggestions?

On old PC (Win 10, 64 bit, running Thunderb 32 bit) I created zipped copy of the entire Thunderbird folder in AppData/Roaming. I stored that backup on a sticky. On new PC(Win 11, 64 bit) I downloaded the latest Thunderb 64 bit version (could not find a 32 bit version that works with Win 11). Then installed the backup Thunderbird folder in AppData. When I opened Thunderbird, I get message "A newer version of Thunderbird may have made changes ...), and it tells me to set up a new profile. I did that, and a lot of the Thunderbird emails loaded properly. But Local (sub)folders are missing. Any suggestions?

All Replies (1)

david
david
  • Top 10 Contributor
more options

If you set up a new profile, it would not have local folders that were on old profile. I suggest you use File Explorer to see if they are on the zipped backup. If you had made the backup while Thunderbird was running, some files may not have been copied.