This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Endlessly Retrieving POP Mail

  • 2 பதிலளிப்புகள்
  • 0 இந்த பிரச்னைகள் உள்ளது
  • 5 views
  • Last reply by brad58

I have a personal email server via gandi. Today, when I ask Thunderbird to retrieve messages from it, it says 'retrieving 2 of 19', but sits there and doesn't progress. It also has already downloaded the one message numerous times and I keep getting another message being downloaded dozens of times. I've rebuilt the .sqlite file and inbox.msf file.

Now I get the 'account is being processed' error, even after restarting. How can I restore normal functionality?

Thanks!

I have a personal email server via gandi. Today, when I ask Thunderbird to retrieve messages from it, it says 'retrieving 2 of 19', but sits there and doesn't progress. It also has already downloaded the one message numerous times and I keep getting another message being downloaded dozens of times. I've rebuilt the .sqlite file and inbox.msf file. Now I get the 'account is being processed' error, even after restarting. How can I restore normal functionality? Thanks!

All Replies (2)

Mostly this is usually a malformed email in the server junk folder. But the malformed mail may not be spam, only it usually is. It has two cures.

1. Disable the antivirus email scanner and let the mail download.

2. Delete the junk/spam folder contents and hope you have found the one causing the antivirus to die a horrible death and hang the mail retrieval so it keeps repeating the same failures instead of completing.

That was the ticket, Matt! Thank you so much!