This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Removing my firefox account from a device I no longer own.

I have recently left a job. I was given a laptop with that job. I have forgotten to remove the sync from that laptop. I no longer have access to that laptop.

I can see that it is still synced with this account.

I can find articles telling me how to un-sync the device if I control it, but not if I don't.

How do I remove that device from my account without accessing it or completely deleting my account?

Thank you

I have recently left a job. I was given a laptop with that job. I have forgotten to remove the sync from that laptop. I no longer have access to that laptop. I can see that it is still synced with this account. I can find articles telling me how to un-sync the device if I control it, but not if I don't. How do I remove that device from my account without accessing it or completely deleting my account? Thank you

All Replies (1)

When you go into https://accounts.firefox.com/ and look at your connections/devices, are you able to disconnect it there? If it keeps reconnecting, you may need to change your password (without resetting it!!).

Unfortunately, Firefox Sync doesn't have a remote wipe feature, so whatever was left on that PC remains there even if it is disconnected from your Firefox Account. You might need an IT person there to purge your Firefox data for you.