This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Error in the address box of the email. Name is highlighted in red with an exclamtion mark

  • 3 பதிலளிப்புகள்
  • 0 இந்த பிரச்னைகள் உள்ளது
  • 3 views
  • Last reply by Matt

donmcquade
donmcquade
more options

I have Windows 10.

When I write a new email it doesn't detect anyone from the address book.

If I manually select someone it is highlighted in red and has an exclamation mark.

Any help would be appreciated.

Thanks,

Don

I have Windows 10. When I write a new email it doesn't detect anyone from the address book. If I manually select someone it is highlighted in red and has an exclamation mark. Any help would be appreciated. Thanks, Don

All Replies (3)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

sounds to me like the email address you have entered is invalid in some way. could you have a space at the beginning or the end of the address perhaps

donmcquade
donmcquade கேள்வியின் உரிமையாளர்
more options

I have checked the contact list and it appears the email address is in the Nickname section with the email section blank, which is why it doesn't recognise the name. I imported the address book. How do you think this has happened and any idea how I can rectufy this apart from cutting and pasting each one individually?

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

When you import from a file, which I assume you did. Particularly a CSV file the process asks you to verify that the selected columns are mapped to the correct data. My guess is you did not complete that step, so should do it again and this time ensure the fields are correctly mapped to the correct columns.