This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

thunderbird backup file will not open

  • 1 பதிலளி
  • 0 இந்த பிரச்னைகள் உள்ளது
  • 13 views
  • Last reply by david

yancyjs
yancyjs
more options

I recently started having issues with my computer hard drive so I created a backup in Thunderbird. I reloaded a new hard drive in my computer and I cannot import my profile. Thunderbird tells me the folder is invalid. Windows tells me the folder is empty if I try to extract the files. I tried manually copying the contents of the profile folder and that didnt work either. I connected my old hard drive as a flash drive and I cannot find my emails there either. Please help.

I recently started having issues with my computer hard drive so I created a backup in Thunderbird. I reloaded a new hard drive in my computer and I cannot import my profile. Thunderbird tells me the folder is invalid. Windows tells me the folder is empty if I try to extract the files. I tried manually copying the contents of the profile folder and that didnt work either. I connected my old hard drive as a flash drive and I cannot find my emails there either. Please help.

All Replies (1)

david
david
  • Top 10 Contributor
more options

Assuming you left profile where it is traditionally installed, look on the old hard drive (assuming drive D) for d:\users\<yourid>\appdata\roaming\thunderbird\profiles<your profile>. The actual profile's name is in d:\users\<yourid>\appdata\thunderbird\profiles.ini, which is a simple text file.