Adding Email Account Back to Thunderbird
In trying to re-establish an ISP email account in Thunderbird (102.12.0; Win10), I'm experiencing problems. I get all the way to the last step when the process says it is verifying the password. When that attempt ends I get the window shown in the attached screenshot.
This is a POP3 account. After choosing that setting in TB, I see the screen with panels for entering port and connection security settings. The POP3 setting auto-populates correctly (110, no security), but the SMTP port shows 25 when it should be 587 with no security. The strange thing is that I cannot type the value in but must use the arrow keys to set the value.
After receiving the response in the screenshot, I reset the password at my ISP and received a message stating that the change was successful. I copied and pasted the password from a notepad file in both TB and at my ISP to avoid typos. I have no idea whether this is relevant to the problem but thought I'd add it just in case.
TIA for any help.
All Replies (3)
To add an email account back to Thunderbird, follow these steps:
Open Thunderbird on your computer.
Click on the "Menu" button (represented by three horizontal lines) located in the top-right corner of the Thunderbird window.
From the drop-down menu, select "Options" (or "Preferences" on macOS).
In the Options/Preferences window, click on the "Account Settings" tab.
In the Account Settings window, click on the "Account Actions" button located at the bottom-left corner and select "Add Mail Account" from the drop-down menu.
The Mail Account Setup window will appear. Enter your name, email address, and password in the respective fields.
After entering the required information, click on the "Continue" button.
Thunderbird will attempt to automatically configure the email account settings based on the email address you provided. It will display a message saying "Thunderbird found the following settings for your email account." If the automatic configuration is successful, proceed to step 10. If not, continue with step 9.
If the automatic configuration fails, you will need to manually enter the server settings. Select the appropriate server type (IMAP or POP3) and enter the incoming and outgoing server settings provided by your email provider. You can usually find this information on your email provider's website or by contacting their support.
Once the account settings are entered or configured, Thunderbird will verify the settings and establish a connection to your email account.
If the verification is successful, you will see a message saying "Congratulations, your email account is ready to use." Click on the "Done" button.
The newly added email account will now appear in the Thunderbird sidebar, and you should be able to access and manage your emails.
Hope this helps.
Hello techguy150.
I followed each of the steps you referenced to try to add my email account back to Thunderbird. I got all the way to the last step where password validation is supposedly taking place . . . after clicking Done on the screen that appears after the domain is validated.
I got the error shown in the screenshot attached to my op.
Prior to attempting to add it back in TB, I went to google mail and set up the preferred password. I generate pws and copy and paste them in order to a) use complex pws that are unique, and b) to avoid fat fingering the values.
I don't understand why the password test is failing. The only thing I can think of is that there is a significant delay at google mail in updating password changes.
Do you have any other ideas?
TIA
Do NOT enter the password if this is a Gmail account you are attempting to set up. Google will open a window to prompt you for your password and then Google will create and store a unique password for your PC.