Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I have a brand new laptop with windows 11 installed and can't open any profile folders

  • 2 பதிலளிப்புகள்
  • 0 இந்த பிரச்னைகள் உள்ளது
  • 1 view
  • Last reply by Matt

Peter Nunn
Peter Nunn
more options

A brand new windows 11 laptop. I've installed TB 115.9.0 (64-bit) and want to migrate a profile from another machine to this one.

When I try and do anything with the profiles (about:profiles) I can see the profiles TB thinks it has (several now after my mucking around), but in every case, if I click on the Open Folder button I get the message

C:\Users\myusername\AppData\Roaming\Thunderbird\Profiles\7654blah.Default User is unavailable. If the location is on this PC, make sure the device or drive is connected or the disk is inserted,.....

I have tried manually adding the folder it can't open into the profile directory, no change. I have tried creating new profile with the profile manager, but no folder is ever created by the application itself.

I'm out of ideas.

A brand new windows 11 laptop. I've installed TB 115.9.0 (64-bit) and want to migrate a profile from another machine to this one. When I try and do anything with the profiles (about:profiles) I can see the profiles TB thinks it has (several now after my mucking around), but in every case, if I click on the Open Folder button I get the message C:\Users\myusername\AppData\Roaming\Thunderbird\Profiles\7654blah.Default User is unavailable. If the location is on this PC, make sure the device or drive is connected or the disk is inserted,..... I have tried manually adding the folder it can't open into the profile directory, no change. I have tried creating new profile with the profile manager, but no folder is ever created by the application itself. I'm out of ideas.

All Replies (2)

Peter Nunn
Peter Nunn கேள்வியின் உரிமையாளர்
more options

I just tried export and import. I managed to export OK, unpacked the zip onto the wind 11 HDD but import fails immediately with

Import failed unexpectedly, more information may be available in the Error Console (what ever that is).

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

did you install Thunderbird from the windows store? I am thinking you might have.