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My primary password will not work on the app on my iphone

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  • Last reply by cor-el

cherylmarion
cherylmarion
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I have all my passwords stored on Firefox on my macbook pro. When I follow the instructions to sync my passwords on the Firefox app on my phone, it keeps rejecting my primary password, saying it is incorrect. I have deleted the app and re-installed it on my phone, but it still does not work. Why will my account not open on my iphone app? Thank you!

I have all my passwords stored on Firefox on my macbook pro. When I follow the instructions to sync my passwords on the Firefox app on my phone, it keeps rejecting my primary password, saying it is incorrect. I have deleted the app and re-installed it on my phone, but it still does not work. Why will my account not open on my iphone app? Thank you!

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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The Primary Password in only used on desktop and is not used by Sync.

On mobile devices OS authentication is used. You need to use the email address and password of the Mozilla Account to connect another device to the Sync account.