Problems with latest Thunderbird version
Several problems 1. Updated to new version and then ran the file/address book transfer. I have 5 email accounts. The prime account and 4 others (secondary). The file transfer worked for all the 4 secondary emails but not the prime email. The address book was reinstated OK but none of the saved emails in the primary account were transferred over. The saved emails in the 4 secondary accounts did transfer over. 2. When I click on the thunder cloud symbal, only emails for the prime account are received. I use an app called Mailwasher by Firetrust to pre examine incoming emails to help stopping spurious emails from being downloaded into my PC. The emails for my 4 secondary accounts show up in Mailwasher but don't download into Thunderbird. In the past, Mailwasher and Thunderbird have worked great together. 3. When trying to solve my problems, I accidentally created a duplicate account for my prime email address. However, I can't find any way to delete the superfluous account. Having just made a small donation to Mozilla, I feel quite let down! Note: in the previous version of Thunderbird, to download all the emails from all 5 accounts I clicked on "File" then "Download for all accounts" or similar wording. There does not seem to be a similar transaction in the new version
All Replies (7)
Please see https://support.mozilla.org/en-US/kb/cannot-receive-messages
Who is your mail provider? And what is your version?
My mail provider is Telstra (Australia). The version of Thunderbird is 128.2.3esr(64 bit).
Please provide specifics on what you did. You mentioned upgrading - from what version? And why did you need to do a file transfer for the upgrade? Was this a copy of profile from one PC to another? That info may be helpful. Also, the File>Get New Messages>for all accounts is stilll there. Thank you.
David Because the new version replaced the old version, I cannot find the old version number. I upgraded in response to a message from Mozilla. It did not involve separate PCs. I did not mention that I am using Windows 10. When I loaded the new version of Tbird, there were no messages in the Inbox i.e. the messages that I had read but not deleted. Also thee was no Address Book. However, there was a message from Mozilla to run a separate program to transfer the data from the old version. I eventually found "File>Get New Messages>for all accounts". I believe this should have been on display after I did the upgrade. I had to click on the 3 horizontal bar image on the top right of the screen which brought up a drop down menu, then click "View" then "Toolbars" then "Menu bar". What a convoluted way of getting a menu on display. This fixed my main concern. All I need now is how to delete the duplicate account for my primary email address. Currently, the emails are downloading into both accounts. Roger
Ok, click 'account settings' from the 'hamburger' menu (the one with three horizontal bars), then highlight and click the account in left column that you want to delete, then on right side of screen there should appear a highlighted DELETE button. Click that. There may be an extra prompt to delete data. Tick to do that so the extra downloaded messages are also removed.
Thanks David When I clicked on the account I wanted to delete, no DELETE button appeared. However, I did find that below the account in the left hand column, there was another label "Account Actions". When I clicked on this, a short list of actions was displayed. The last item was "Remove Account". Success at last!
Thanks for sharing. My response was from an upcoming version, soon to be released, which will have the delete feature where I mentioned. My suggested response was premature.
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