Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

thunderbird freezes then not responding on sending emails

  • 1 பதிலளி
  • 0 இந்த பிரச்னைகள் உள்ளது
  • Last reply by christ1

thunderbird has worked just fine for a long time, but recently it will freeze, then if i keep clicking it will show not responding when sending emails, but then after a short time will go back to working. been thinking of reinstalling the program???? thanks

thunderbird has worked just fine for a long time, but recently it will freeze, then if i keep clicking it will show not responding when sending emails, but then after a short time will go back to working. been thinking of reinstalling the program???? thanks

All Replies (1)

been thinking of reinstalling the program????

You'd be wasting your time. All your data such as messages, passwords and user preferences, and changes made while you use Thunderbird, are stored in a special folder called a profile. Your profile folder is stored in a separate place from the Thunderbird program, so that if something ever goes wrong with Thunderbird your information will still be there. It also means that you can uninstall Thunderbird and reinstall without losing your settings and data.

Create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_how-to-find-your-profile

Helpful?

கேள்வி எழுப்பு

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.