This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Sync suddenly stopped working..?

  • 2 பதிலளிப்புகள்
  • 7 இந்த பிரச்னைகள் உள்ளது
  • 2 views
  • Last reply by 1airmilept

1airmilept
1airmilept
more options

Ok so I recently set-up Sync when I heard Xmarks was going down. I installed it on my desktop and laptop without a problem. But recently I noticed things weren't syncing, and it's always written "connect" next to the sync icon in firefox on my desktop, but on my laptop only the icon is displayed. So on my desktop, I go to the firefox options, under the sync tab, and where there should be my account name written, it's just blank. I also can't type anything in there. If i go directly to tools -> sync -> preferences, nothing happens. If i go with tools -> add-ons -> firefox sync and click options, i get these 3 buttons written "connect", "disconnect", and "sync now". None of the buttons do anything, and to exit this "menu" i have to go through alt+f4. So mm yeah that's it, what's wrong? Thanks

Ok so I recently set-up Sync when I heard Xmarks was going down. I installed it on my desktop and laptop without a problem. But recently I noticed things weren't syncing, and it's always written "connect" next to the sync icon in firefox on my desktop, but on my laptop only the icon is displayed. So on my desktop, I go to the firefox options, under the sync tab, and where there should be my account name written, it's just blank. I also can't type anything in there. If i go directly to tools -> sync -> preferences, nothing happens. If i go with tools -> add-ons -> firefox sync and click options, i get these 3 buttons written "connect", "disconnect", and "sync now". None of the buttons do anything, and to exit this "menu" i have to go through alt+f4. So mm yeah that's it, what's wrong? Thanks

All Replies (2)

Siddhartha Dugar
Siddhartha Dugar
more options

Update to Firefox Sync 1.5 from the following link: https://services.mozilla.com/ Now reset sync and then set it up with your account details. This should solve your problem.

1airmilept
1airmilept கேள்வியின் உரிமையாளர்
more options

I already have 1.5 I tried re-installing it anyway (as i had done numerous times before). Still nothing. When i try to reset sync, after i choose if i want to merge data from my pc to the server and whatnot, i get a confirmation box, i click "next", and nothing happens. i added some screenshots the first one is self explanatory the second one is the confirmation when i try to reset sync, by clicking on the link under "current account" in the sync options (first screenshot) the third shot is if i go to tools -> add-ons, click options. i get these 3 buttons. thanks