Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I am unable to update Firefox

  • 1 பதிலளி
  • 8 இந்த பிரச்னைகள் உள்ளது
  • 11 views
  • Last reply by cor-el

lestersflat
lestersflat
more options

I am being notified there is an update available, but when I say OK, the update does not download. It gets hung up saying that it is connecting... So I went to the Firefox site and downloaded the update. (Firefox 3.6.12.dmg) Now when I click on the file it says: Warning: The following disk images failed to mount—Image: Firefox 3.6.12.dmg—Reason: not recognized. If I click OK, nothing happens.

I am on an iMac running 10.4.11.

What's up?

I am being notified there is an update available, but when I say OK, the update does not download. It gets hung up saying that it is connecting... So I went to the Firefox site and downloaded the update. (Firefox 3.6.12.dmg) Now when I click on the file it says: Warning: The following disk images failed to mount—Image: Firefox 3.6.12.dmg—Reason: not recognized. If I click OK, nothing happens. I am on an iMac running 10.4.11. What's up?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try http://thexlab.com/faqs/resetlaunchservices.html

If the file is corrupted then you need to download another copy and make sure that anti-virus software isn't corrupting the downloaded file.