This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I right click to copy or if I use a drop down menu such as file of edit the right click or the drop down window is blank. I can't copy or paste or use any of the drop down menus. Help!

  • 2 பதிலளிப்புகள்
  • 4 இந்த பிரச்னைகள் உள்ளது
  • 1 view
  • Last reply by Snapafun

The right click drop down menu on the first right click after booting Firefox will have information like Copy, Paste and such but it will also have a large blank space at the bottom of the menu. If my cursor wanders into the blank space all information in the menu disappears and from there on out no right click menus have any information. It is all blank.

The right click drop down menu on the first right click after booting Firefox will have information like Copy, Paste and such but it will also have a large blank space at the bottom of the menu. If my cursor wanders into the blank space all information in the menu disappears and from there on out no right click menus have any information. It is all blank.

All Replies (2)

Do you have that problem when running in the Firefox SafeMode?
http://support.mozilla.com/en-US/kb/Safe+Mode
Don't select anything right now, just use "Continue in SafeMode."

If not, see this:
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+theme...

DVDVideoSoft extensions were my problem. Hope this gets some who use it closer to getting back to normality.