We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

As soon as I open Firefox it crashes immediately.

  • 2 பதிலளிப்புகள்
  • 3 இந்த பிரச்னைகள் உள்ளது
  • 5 views
  • Last reply by perhapsicle

I have installed three different versions of Firefox and they all crash upon opening. I'm on a MacBook and the only thing I had installed on my toolbar was ChaCha Guide because I work for ChaCha.com.

I have installed three different versions of Firefox and they all crash upon opening. I'm on a MacBook and the only thing I had installed on my toolbar was ChaCha Guide because I work for ChaCha.com.

All Replies (2)

Looks like a problem with plugin scanning.
I'm not sure how to deal with this.

Try to delete the file pluginreg.dat and let Firefox rebuild a new version.
See:

I disabled and removed all of my plug-ins, including the one for ChaCha and it still shuts down as soon as I open it. I also deleted the pluginreg.dat and that didn't seem to do anything either.