This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

i am trying to watch netflix and i was trying to watch you tube and they both keep freezing how do i fix it or what is causing it it will only work wheni move my mouse

  • 1 பதிலளி
  • 8 இந்த பிரச்னைகள் உள்ளது
  • 1 view
  • Last reply by Xircal

rprice
rprice
more options

i am having problems watching videos. it freezes when i watch you tube or netflix. the audio will work but the video only works if i move my mouse . how do i fix this

i am having problems watching videos. it freezes when i watch you tube or netflix. the audio will work but the video only works if i move my mouse . how do i fix this

All Replies (1)

Xircal
Xircal
more options

You are missing two plugins required to achieve your goal. Download Adobe Shockwave for Director and download Apple Quicktime You need the latter plugin to support Shockwave.

Similarly, you can watch youtube in HTML5 now instead of Flash. All you need to do is to sign up to the HTML5 trial by clicking the link at the foot of this page: HTML5 Trial Signup You don't have to fill in any forms.

But please check your plugins at Plugins Check site. Some of the others might be out of date.

Xircal மூலமாக திருத்தப்பட்டது