This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

i have a black blank toolbar please help

  • 2 பதிலளிப்புகள்
  • 10 இந்த பிரச்னைகள் உள்ளது
  • 1 view
  • Last reply by camogirl48

camogirl48
camogirl48
more options

I am running the 3.6.16 version and this morning when I booted up I acquired a black blank toolbar. At least I think it is, it is in the toolbar position. Taking up work space. Please tell me how to remove it.

I am running the 3.6.16 version and this morning when I booted up I acquired a black blank toolbar. At least I think it is, it is in the toolbar position. Taking up work space. Please tell me how to remove it.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Do you see that toolbar listed as enabled in View > Toolbars?

Issues with a black (empty) toolbar can be caused by a plugin or an extension that is not compatible with Firefox 3.6 and isn't working properly anymore.
A toolbar like the "ZoneAlarm Spy Blocker Plugin Stub for 32-bit Windows" and other toolbars like "Ask.com" or "My Web Search" can cause this issue.

See http://kb.mozillazine.org/Issues_related_to_plugins#Identifying_installed_plugins

camogirl48
camogirl48 கேள்வியின் உரிமையாளர்
more options

I figure it out I think. I went to the view menu and un-clicked "My Web Search" and it went away. Don't know if that is right but it worked. Thanks for the help C