Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Forgot username

  • 1 பதிலளி
  • 46 இந்த பிரச்னைகள் உள்ளது
  • 11 views
  • Last reply by rnewman@mozilla.com

I wanted to format my pc so i set up a sync account whose email id i put was king_of_kings.afzal@yahoo.com (I dont know whether there was a mistake in it). After i formatted my laptop, i tried to sign in in sync but it says invalid username\password. then i tried to recover password from services.mozilla.com but there it said invalid email id (username). i had many saved passwords and imp bookmarks. I also have the sync key and the password(which is perfect). PLZ HElp!!

I wanted to format my pc so i set up a sync account whose email id i put was king_of_kings.afzal@yahoo.com (I dont know whether there was a mistake in it). After i formatted my laptop, i tried to sign in in sync but it says invalid username\password. then i tried to recover password from services.mozilla.com but there it said invalid email id (username). i had many saved passwords and imp bookmarks. I also have the sync key and the password(which is perfect). PLZ HElp!!

All Replies (1)

The most likely explanation is that you mis-typed your email address when you signed up for an account. If that's the case, there's nothing I can do to help; I suggest you try to find a backup of your laptop and restore your Firefox profile from there.