Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox stopped connecting to the internet, but IE works fine; also, I can run Firefox on my apple laptop.

  • 3 பதிலளிப்புகள்
  • 4 இந்த பிரச்னைகள் உள்ளது
  • 1 view
  • Last reply by Hasan

Firefox stopped working about a week ago. I have tried the following: 1. Reboot my computer. 2. Reboot my modem. 3. Turned off firewall. 4. Checked exceptions, Firefox is not listed. Why does it work on my Apple laptop and not Windows XP?

Firefox stopped working about a week ago. I have tried the following: 1. Reboot my computer. 2. Reboot my modem. 3. Turned off firewall. 4. Checked exceptions, Firefox is not listed. Why does it work on my Apple laptop and not Windows XP?

All Replies (3)

Firefox cannot load websites but other programs can

Check and tell if its working.

Ok, I followed the instructions and I still can not connect to the internet using Firefox.

Configuring Firewalls

Check and tell if its working.