Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Operating system crashed. Had to reinstall OS. Are our bookmarks saved anywhere with Firefox or our online back up system, Carbonite, to "download" ??

  • 1 பதிலளி
  • 1 இந்த பிரச்சனை உள்ளது
  • 1 view
  • Last reply by the-edmeister

babsr1
babsr1
more options

Operating System crashed and had to reinstall. Our family had many bookmarks saved. Does Firefox maintain a list of a user's bookmarks to "reinstall" or "download" in these cases??

Operating System crashed and had to reinstall. Our family had many bookmarks saved. Does Firefox maintain a list of a user's bookmarks to "reinstall" or "download" in these cases??

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
more options

Were you using Firefox Sync?
https://support.mozilla.com/en-US/kb/what-firefox-sync

Did you have Carbonite set up to backup Firefox data?
You would need to have saved places.sqlite or the bookmarks-yyyy-mm-dd.json file from the Firefox Profile folder.