This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes at startup even in safe mode

  • 3 பதிலளிப்புகள்
  • 16 இந்த பிரச்னைகள் உள்ளது
  • 13 views
  • Last reply by cor-el

pointpixie
pointpixie
more options

I have not previously had problems running Firefox (before today). When Firefox repeatedly crashed at startup I updated Firefox - still crashed at startup. I tried safe mode - still crashed. I checked OS updates (mine was already up to date). I uninstalled Firefox, re-downloaded it and tried again - still crashed at startup. Tried running the newly downloaded Firefox (i.e. no plugins, themes, etc.) in safe mode - still crashed at startup. It actually starts loading the webpage (Mozilla default) but crashes within a few seconds. Firefox also freezes up if I try to use the safe mode dialog box - if I check any boxes it will not continue or allow me to uncheck boxes, but if I just click through on 'continue in safe mode' it goes ahead and loads Firefox - and then crashes. Seems that Firefox just crashes after a certain amount of run time (few seconds) or freezes if it's in a dialogue box (same time frame). No problems running Safari or Chrome or any other programs, just Firefox. Suggestions?

I have not previously had problems running Firefox (before today). When Firefox repeatedly crashed at startup I updated Firefox - still crashed at startup. I tried safe mode - still crashed. I checked OS updates (mine was already up to date). I uninstalled Firefox, re-downloaded it and tried again - still crashed at startup. Tried running the newly downloaded Firefox (i.e. no plugins, themes, etc.) in safe mode - still crashed at startup. It actually starts loading the webpage (Mozilla default) but crashes within a few seconds. Firefox also freezes up if I try to use the safe mode dialog box - if I check any boxes it will not continue or allow me to uncheck boxes, but if I just click through on 'continue in safe mode' it goes ahead and loads Firefox - and then crashes. Seems that Firefox just crashes after a certain amount of run time (few seconds) or freezes if it's in a dialogue box (same time frame). No problems running Safari or Chrome or any other programs, just Firefox. Suggestions?

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

The attached crash report doesn't have any data in it, so it doesn't help the find a cause of the crashes.

If you have one that does have data in it if you check the link then please post the crash ID of such a crash.

See:

Try a clean reinstall of Firefox and drag the current Firefox application to the trash.

You can also try to do some maintenance.

Try to repair the disk permissions:

You can do a check for corrupted and duplicate fonts and other font issues:

pointpixie
pointpixie கேள்வியின் உரிமையாளர்
more options

I'm not sure if this is the same crash report I posted earlier or not, but this is all I've got (I deleted all of the old crash reports, along with everything else, when I reinstalled Firefox). https://crash-stats.mozilla.com/report/index/bp-d4faaebe-dac2-43fe-8fa7-da8852120106

Incidentally, Firefox opened today just fine with no further tinkering on my part. I have absolutely no idea what happened. Of course, now I've lost all of my plug-ins, themes, and bookmarks. Not happy.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you are using the Time Machine then you can try to restore the files in the Firefox Profile Folder