This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

when opening .doc from website link, FF appends .docx extention to file & does not open in Word 2010, with incorrect file format error. Pls Help

  • 3 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 1 view
  • Last reply by youngielinux

youngielinux
youngielinux
more options

I'm using Firefox v12 to open a hyperlink from a website that points to a filename.doc MS Word Document for download.

We are then asked to open the file with MS Word (Default), which our installed version is MS Word 2010.

Firefox then renames the file appending a .docx to the filename e.g filename.doc.docx. MS Word 2010 opens with error 'incorrect file format', which is correct as Firefox has renamed it.

Is there a fix or workaround for this?

I'm using Firefox v12 to open a hyperlink from a website that points to a filename.doc MS Word Document for download. We are then asked to open the file with MS Word (Default), which our installed version is MS Word 2010. Firefox then renames the file appending a .docx to the filename e.g filename.doc.docx. MS Word 2010 opens with error 'incorrect file format', which is correct as Firefox has renamed it. Is there a fix or workaround for this?

தீர்வு தேர்ந்தெடுக்கப்பட்டது

You can try to delete the mimeTypes.rdf file in the Firefox Profile Folder to reset all file actions.

Read this answer in context 👍 0

All Replies (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Could you provide a link to a site that has this problem?

Do you save the file first so you can control the name, or do you open it directly?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

தீர்வு தேர்ந்தெடுக்கப்பட்டது

You can try to delete the mimeTypes.rdf file in the Firefox Profile Folder to reset all file actions.

youngielinux
youngielinux கேள்வியின் உரிமையாளர்
more options

Hello Jscher2000,

I can save the file and it opens fine. It's when I open it directly, Firefox appends the 'docx' extenstion to the filename. If I continue to reopen from the web link, Firefox renames the file as so mydoc.doc-1.docx mydoc.doc-2.docx mydoc.doc-3.docx

I can open a .doc from a Microsoft site ok. I have the feeling it's the way the web server is reporting the mime type to Firefox. The link in question works fine in Internet Explorer.

best regards, Youngielinux.