On Windows XP SP3, Firefox 17.0.1 crashes upon exit with this error: "The instruction at "0x7c84495d" referenced memory at "0xf94d9326". The mem could not be r
Here is the error in total: "The instruction at "0x7c84495d" referenced memory at "0xf94d9326". The memory could not be "read. I have tested this on several of our workstations, all with the same error.
I have started FF in Safe Mode and the error comes up. I've uninstalled it, renamed the install directory and still the error persists. I've updated the plugins to no avail. In Windows 7, this issue does not occur. Since it crashed upon exit, the Crash Recorder doesn't come up.
All Replies (4)
This can be caused by an extension (possibly with binary components) that isn't closing properly or a plugin.
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
- https://support.mozilla.org/kb/Troubleshooting+plugins
You can also check for problems caused by security software that maintains a lock (handle) on specific files.
I've already started Firefox in Safemode and the same issue persists. I've also gone in and manually disabled all add-ons and againk the same issue.
Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.
- http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
- http://www.superantispyware.com/ - SuperAntispyware
- http://www.microsoft.com/security/scanner/en-us/default.aspx - Microsoft Safety Scanner
- http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
- http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
You can also do a check for a rootkit infection with TDSSKiller.
See also:
- "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
Do a clean reinstall and delete the Firefox program folder before reinstalling a fresh copy of Firefox.
Download a fresh Firefox copy and save the file to the desktop.
- Firefox 17.0.x: http://www.mozilla.org/en-US/firefox/all.html
Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.
- Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
- It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
- http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.
If you keep having problems then also create a new profile.
I've already done all of these things and if all of our machines in our environment are affected by some sort of Malware, then we're all in a lot of trouble. Here is my troubleshooting information:
Application Basics
Name Firefox
Version 17.0.1
User Agent Mozilla/5.0 (Windows NT 5.1; rv:17.0) Gecko/20100101 Firefox/17.0
Profile Folder Show Folder
Enabled Plugins about:plugins
Build Configuration about:buildconfig
Crash Reports about:crashes
Memory Use about:memory
Extensions
Name Version Enabled ID
Firebug 1.11.0 false firebug@software.joehewitt.com
Microsoft .NET Framework Assistant 1.0 false {20a82645-c095-46ed-80e3-08825760534b}
Qompliance 0.3.8 false {7832a088-1e21-4d75-9fec-2233485d8d1a}
SLoMoz 6.2 false {BC342BE4-9FE8-11D9-9124-000D56391945}
Important Modified Preferences
Name Value
browser.cache.disk.capacity 1048576
browser.cache.disk.smart_size.first_run false
browser.cache.disk.smart_size_cached_value 1048576
browser.display.background_color #C0C0C0
browser.display.use_system_colors true
browser.places.smartBookmarksVersion 4
browser.startup.homepage http://cache/
browser.startup.homepage_override.buildID 20121128204232
browser.startup.homepage_override.mstone 17.0.1
extensions.lastAppVersion 17.0.1
network.automatic-ntlm-auth.trusted-uris http://ingdirect.com,http://cache,http://cacheresources,http://ingdecache,http://ingdeverone,http://exfocus,http://ingde…
network.cookie.prefsMigrated true
places.database.lastMaintenance 1355171117
places.history.expiration.transient_current_max_pages 87176
places.last_vacuum 1323194968
privacy.sanitize.migrateFx3Prefs true
privacy.sanitize.sanitizeOnShutdown true
security.warn_viewing_mixed false
Graphics
Vendor ID 0x0000
Device ID 0x0000
Adapter RAM Unknown
Adapter Drivers RDPDD
WebGL Renderer Blocked for your graphics card because of unresolved driver issues.
GPU Accelerated Windows 0. Blocked for your graphics card because of unresolved driver issues.
AzureCanvasBackend cairo
AzureFallbackCanvasBackend none
AzureContentBackend none
JavaScript
Incremental GC 1
Accessibility
Activated 0
Prevent Accessibility 0
Library Versions
Expected minimum version Version in use
NSPR 4.9.2 4.9.2
NSS 3.13.6.0 Basic ECC 3.13.6.0 Basic ECC
NSS Util 3.13.6.0 3.13.6.0
NSS SSL 3.13.6.0 Basic ECC 3.13.6.0 Basic ECC
NSS S/MIME 3.13.6.0 Basic ECC 3.13.6.0 Basic ECC
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