This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

after update, firefox crashes as soon as I start everytime

  • 3 பதிலளிப்புகள்
  • 2 இந்த பிரச்னைகள் உள்ளது
  • 9 views
  • Last reply by hridayesh gupta

Earlier I was running Firefox in Ubuntu 12.04. Due to disk errors I have replaced disk, but copied .mozilla directory. Then installed Ubuntu 12.10 and placed .mozilla directory

In ubuntu 12.10 Firefox got updated to latest version. After update it crashes as soon as I start. After updated I also tried to delete existing .mozilla directory and copy original which I backed up. After doing that It starts first it starts after checking compatibility but starts crashing next time.

Earlier I was running Firefox in Ubuntu 12.04. Due to disk errors I have replaced disk, but copied .mozilla directory. Then installed Ubuntu 12.10 and placed .mozilla directory In ubuntu 12.10 Firefox got updated to latest version. After update it crashes as soon as I start. After updated I also tried to delete existing .mozilla directory and copy original which I backed up. After doing that It starts first it starts after checking compatibility but starts crashing next time.

All Replies (3)

Does it work if you let Firefox create a new .mozilla folder and profile folder?

Did you check the permissions for all files and folder to make sure that you have write access?

Yes it works that way when I delete .mozilla directory and start firefox again. I also tried creating new profile without creating and it works with newly created profiles. I just wanted to retain my browsing history, saved password, form data etc.

I have submitted crash report as well with the same email id I am registered here.