This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I get blocked google it says that i need to complete survey in order to go to google.

  • 6 பதிலளிப்புகள்
  • 40 இந்த பிரச்னைகள் உள்ளது
  • 1 view
  • Last reply by nikos1962

So my problem is this it says when i go to google youtube and facebook that i have to complete free survey to continue using this site but in all suveys it has phone numbers here is what is showing me: This website has been blocked for you!

This website has been blocked because of your recent activity. Your actions have been marked as spam bot like, to visit this website again follow instructions on the left. This is made for security reasons. Please take your time to go through the verification process to restore you access to blocked websites, thank you for your time! Steps to access this website again:

   1. Click unlock button below
   2. Pick survey to verify that you are human
   3. Complete survey
   4. Continue using this website

soo please help mee i want to go to google youtube and facebook!!!!! I hate those annoying damn surveys!!!!!!!!!!!!

So my problem is this it says when i go to google youtube and facebook that i have to complete free survey to continue using this site but in all suveys it has phone numbers here is what is showing me: This website has been blocked for you! This website has been blocked because of your recent activity. Your actions have been marked as spam bot like, to visit this website again follow instructions on the left. This is made for security reasons. Please take your time to go through the verification process to restore you access to blocked websites, thank you for your time! Steps to access this website again: 1. Click unlock button below 2. Pick survey to verify that you are human 3. Complete survey 4. Continue using this website soo please help mee i want to go to google youtube and facebook!!!!! I hate those annoying damn surveys!!!!!!!!!!!!

All Replies (6)

hello, this sounds like a problem possibly caused by malware on your pc. please go to firefox > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc). also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and run a full scan of your system with the security software that you have in place and different other tools like the free version of malwarebytes & adwcleaner.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

Well i scanned it it has 2 viruses but i deleted them and still same thing now i will try to disable some plugins. Thx to your answer!!!

I have the same problem but for youtube it looks like this

hello brandan, yes this looks like the same scam tactic (thanks for sharing a screenshot btw). did you try the steps from above to get rid of this malware, did they work? otherwise you can also try to reset firefox and see if this fixes the issue...

Well i have the same problem and after a search i found the problem. The problem is in the hosts file which is changed. To fix the problem rename the %WinDir%\System32\Drivers\Etc\hosts file to hosts.old. As administrator open notepad and create a new file with the name hosts ,don't forget to change the extension in notepad from .txt to all files copy the lines below inside the new file

  1. Copyright (c) 1993-2006 Microsoft Corp. #
  2. This is a sample HOSTS file used by Microsoft TCP/IP for Windows. #
  3. This file contains the mappings of IP addresses to host names. Each
  4. entry should be kept on an individual line. The IP address should
  5. be placed in the first column followed by the corresponding host name.
  6. The IP address and the host name should be separated by at least one
  7. space. #
  8. Additionally, comments (such as these) may be inserted on individual
  9. lines or following the machine name denoted by a '#' symbol. #
  10. For example: #
  11. 102.54.94.97 rhino.acme.com
  12. source server
  13. 38.25.63.10 x.acme.com
  14. x client host
  15. localhost name resolution is handle within DNS itself.
  16. 127.0.0.1 localhost #  ::1 localhost

and save the file. The file name is " hosts "

I notice that in my reply all the " # " changed by numbers so you have to change the 1 , 2, 3, ....... 16 with # M$ give an auto solution in http://support.microsoft.com/kb/972034#LetMeFixItMyselfAlways by fixit