This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

certificate error

  • 2 பதிலளிப்புகள்
  • 61 இந்த பிரச்னைகள் உள்ளது
  • 1 view
  • Last reply by cor-el

user226514887665625432230708206477982186438
user226514887665625432230708206477982186438
more options

Several versions of Firefox are incorrectly reporting the certificate as being untrusted for the web site https://commportal.telehop.com (A Canadian VOIP and cable company) I have tested this on several different netwokrs and all in Canada, Ontario report "the connections is untrusted."

How can this happen ? I have tested version 13, 17 and the latest as of "Mach-21-2013"

I used the following site to confirm. http://www.networking4all.com/en/support/tools/site+check/ as well as http://www.digicert.com/help/index.htm?host=www.proxify.com&order_id=&x=38&y=14. The latter shows the following result

"SSL Certificate is not trusted

The certificate is not signed by a trusted authority (checking against Mozilla's root store). If you bought the certificate from a trusted authority, you probably just need to install one or more Intermediate certificates. Contact your certificate provider for assistance doing this for your server platform."

How could this store be incorrec for only Firefox and not Safari or Internet explorer?

Several versions of Firefox are incorrectly reporting the certificate as being untrusted for the web site https://commportal.telehop.com (A Canadian VOIP and cable company) I have tested this on several different netwokrs and all in Canada, Ontario report "the connections is untrusted." How can this happen ? I have tested version 13, 17 and the latest as of "Mach-21-2013" I used the following site to confirm. http://www.networking4all.com/en/support/tools/site+check/ as well as http://www.digicert.com/help/index.htm?host=www.proxify.com&order_id=&x=38&y=14. The latter shows the following result "SSL Certificate is not trusted The certificate is not signed by a trusted authority (checking against Mozilla's root store). If you bought the certificate from a trusted authority, you probably just need to install one or more Intermediate certificates. Contact your certificate provider for assistance doing this for your server platform." How could this store be incorrec for only Firefox and not Safari or Internet explorer?

All Replies (2)

philipp
philipp
  • Moderator
more options

hello, are you responsible for this site? you will have to add an intermediate/chain certificate to link it to a trusted root certificate for it to work properly in firefox. for more information refer to http://www.sslshopper.com/ssl-certificate-not-trusted-error.html for example.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This happens if the server doesn't send all required intermediate certificates to build up a chain that ends with a build-in root certificate.

So this server doesn't have the "Network Solutions DV Server CA" intermediate certificate installed.

Note that Firefox automatically stores intermediate certificates that servers send in the Certificate Manager for future usage.
So you may not see an error if you have visited a website in the past that did send this intermediate certificate.
If you have never visited a website that uses this same intermediate certificate then Firefox hasn't saved it and you will get an untrusted error.