This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Fire fox will not open on my laptop. When I checked my profile, I have two defalt profiles. Help.

  • 1 பதிலளி
  • 1 இந்த பிரச்சனை உள்ளது
  • 5 views
  • Last reply by Amit Kumar Thakur

c.t.voyager
c.t.voyager
more options

Laptop Vista OS. Firefox opens about 10% of the time. Firefox is now opened in safe mode on the laptop. I started to troubleshoot by locating my profile. I found two default profiles. One named "8wc96kd.default-1350623840166" dated 10/18/2012. The other named "negyzq3j.default" dated 1/12/2008, This one has many more folders & files, . Neither one matched the profile on my Desktop XP computer. Thunderbird works well. At 77 years old I don't know what to do now.

Thank you, Jim c.t.voyager@comcast.net

Laptop Vista OS. Firefox opens about 10% of the time. Firefox is now opened in safe mode on the laptop. I started to troubleshoot by locating my profile. I found two default profiles. One named "8wc96kd.default-1350623840166" dated 10/18/2012. The other named "negyzq3j.default" dated 1/12/2008, This one has many more folders & files, . Neither one matched the profile on my Desktop XP computer. Thunderbird works well. At 77 years old I don't know what to do now. Thank you, Jim c.t.voyager@comcast.net

தீர்வு தேர்ந்தெடுக்கப்பட்டது

for managing profiles have a look at: Use the Profile Manager to create and remove Firefox profiles

Read this answer in context 👍 1

All Replies (1)

Amit Kumar Thakur
Amit Kumar Thakur
  • Locale Leader
more options

தீர்வு தேர்ந்தெடுக்கப்பட்டது

for managing profiles have a look at: Use the Profile Manager to create and remove Firefox profiles