This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

online audio and video files are not working

  • 3 பதிலளிப்புகள்
  • 8 இந்த பிரச்னைகள் உள்ளது
  • 6 views
  • Last reply by philipp

i got a plugin for shockwave flash(adobe flash player) i thought it is the latest version so i downloaded it and installed it. Before installing the new flash player i was able hear song online and can watch videos but now both audio and videos are not working.

i got a plugin for shockwave flash(adobe flash player) i thought it is the latest version so i downloaded it and installed it. Before installing the new flash player i was able hear song online and can watch videos but now both audio and videos are not working.

All Replies (3)

hello, you appear to be using a very outdated version of firefox - please Update Firefox to the latest release as soon as possible and see if this already can address the issue.

thanx for your advise but i got to hav one more problem and that is...i have downloaded the new version setup of firefox but after extracting it stops working and the installation process ends automatically...so please help.

the file that i downloaded had the "Firefox Setup Stub 23.0.1"

ok, in this case try it with the full installer for your language & system from https://www.mozilla.org/firefox/all/