One of my yahoo.com e-mail accounts is not downloading attachments that come on e-mails.
I have three yahoo.com e-mail accounts and one of them will not download attachments that come with an e-mail but the other two will. The green arrow does not flash and the window asking for an application to use to download the attachment does not appear when I send Microsoft Word attachments. However my other two yahoo.com e-mail accounts will download the attachments without a problem. What can I do to fix the e-mail account that is not allowing the downloading of attachments?
All Replies (5)
There are a variety of suggestions but not yet a confirmed solution in this thread: Firefox suddently stopped downloading email attachments.
I can't think of any reason for this to be different between accounts accessed on the same installation of Firefox. Do you manually login/logout of the 3 accounts or do you use an add-on to manage the switching?
Me, too. It probably started back in October or November 2013. I had to switch to Internet Explorer (where the files will download), but I prefer Firefox.
Clear the cache and cookies only from websites that cause problems.
"Clear the Cache":
- Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
- Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"
If you use a bookmark to reach the mail page then try to navigate to the mail page starting with the Yahoo main page or the Yahoo login page.
Hi thescribe, I want to echo the note at the end of cor-el's post: many, many users have discovered all kind of problems and glitches with Yahoo! mail in Firefox when using an old bookmark saved before Yahoo!'s recent server changes.
I suggest clearing your Yahoo cookies and entering through the main page to get a better address for your current mail server.
To remove your Yahoo cookies -- save any pending work first -- call up the Cookies dialog while viewing any page on yahoo.com (or your Yahoo site). You can use either:
- right-click the page > View Page Info > Security > "View Cookies"
- Tools menu > Page Info > Security > "View Cookies"
In the dialog that opens, you can remove the site's cookies individually.
Then go to one of these Yahoo addresses and click on login or mail from there:
- Yahoo home page: https://www.yahoo.com/
- My Yahoo page: https://my.yahoo.com/
- General mail redirect: https://mail.yahoo.com/
- AT&T users: http://att.yahoo.com/
- Other country sites (not on .com): the main Yahoo page for your country
Does that help?
Thank you! I did all three of those things and it works now. I was using a bookmark for the att.net Mail page like you said. I think that's probably what the problem was. It used to work fine. Now I know.
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