Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird does not prompt for a password

  • 3 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 15 views
  • Last reply by Sander G.

Jwassall
Jwassall
more options

I had to change my email password with Verizon. In Thunderbird I went to stored password and deleted both the pop and smtp stored password. Thunderbird will not prompt for the new password so I cannot get or send my email in Thunderbird.

I had to change my email password with Verizon. In Thunderbird I went to stored password and deleted both the pop and smtp stored password. Thunderbird will not prompt for the new password so I cannot get or send my email in Thunderbird.

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Hi jwassall,

Have you tried to temporarily change the name of the POP server and then change it back? This should prompt for a password.

Another method is to check if the file popstate.dat in your Thunderbird profile folder is corrupted, see http://kb.mozillazine.org/Popstate.dat#Deleting_popstate.dat

Read this answer in context 👍 0

All Replies (3)

Sander G.
Sander G.
more options

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Hi jwassall,

Have you tried to temporarily change the name of the POP server and then change it back? This should prompt for a password.

Another method is to check if the file popstate.dat in your Thunderbird profile folder is corrupted, see http://kb.mozillazine.org/Popstate.dat#Deleting_popstate.dat

Jwassall
Jwassall கேள்வியின் உரிமையாளர்
more options

I solved it. Turns out my Norton Smart Firewall was blocking the password prompt.

Sander G.
Sander G.
more options

Thanks for getting back, good to hear you solved it.