This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

can't seem to disable junk mail controls in account settings

  • 5 பதிலளிப்புகள்
  • 6 இந்த பிரச்னைகள் உள்ளது
  • 6 views
  • Last reply by christ1

I downloaded a third party spam filter from Cloudmark to try it. And then I disabled junk mail controls in the Account settings and in the Security section under Options I have everything unchecked. But I still get the message that 'Thunderbird thinks this message is junk mail"... Is it possible to turn that notification off?

I downloaded a third party spam filter from Cloudmark to try it. And then I disabled junk mail controls in the Account settings and in the Security section under Options I have everything unchecked. But I still get the message that 'Thunderbird thinks this message is junk mail"... Is it possible to turn that notification off?

தீர்வு தேர்ந்தெடுக்கப்பட்டது

I don't recommend it because you'd loose all training information. So you'd need to start from scratch again should you decide to get back to the TB built-in junk filter.

I'm not sure I really understood your problem. By disabling TB junk mail controls, no new messages are being checked and eventually marked as junk by Thunderbird. Isn't that good enough?

Read this answer in context 👍 2

All Replies (5)

http://kb.mozillazine.org/Junk_Mail_Controls

I'd rather stay with the Thunderbird built-in junk filter.

I like to try different approaches from time to time. I've been using Tbird for umpteen years and am ok with the built in junk mail controls but once in while switch out.

My best guess is that TB maintains the junk status for already downloaded mail, but won't check for new mail.

You might try to delete the file training.dat in your profile folder while Thunderbird is closed. That should make Thunderbird forget about the junk status of existing mail. However, I'd not recommend it.

if you don't recommend it I'm not doing it .Any other possibilities?

தீர்வு தேர்ந்தெடுக்கப்பட்டது

I don't recommend it because you'd loose all training information. So you'd need to start from scratch again should you decide to get back to the TB built-in junk filter.

I'm not sure I really understood your problem. By disabling TB junk mail controls, no new messages are being checked and eventually marked as junk by Thunderbird. Isn't that good enough?