Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Videos won't play

  • 4 பதிலளிப்புகள்
  • 37 இந்த பிரச்னைகள் உள்ளது
  • 1 view
  • Last reply by snerp

snerp
snerp
more options

Hi,

I have an issue watching videos, I can watch Youtube and Vimeo vids, but when it comes to news site such as BBC, CNN Global News, and most other sites with videos... their videos won't play. I checked on Chrome and Safari on the same computer and they work great.

The most common error message that appears is:

"Oops! Something went wrong. Please check your internet connection or try reloading the video. Otherwise, check out one of these related videos:"

I looked over your forum and tried all the solutions and none of them worked for me.

I'm using Firefox Ver. 30.0 on an iMac, plus I have the latest flash update installed.

I tried re-starting Firefox in "Safe Mode" and this did not work.

Hi, I have an issue watching videos, I can watch Youtube and Vimeo vids, but when it comes to news site such as BBC, CNN Global News, and most other sites with videos... their videos won't play. I checked on Chrome and Safari on the same computer and they work great. The most common error message that appears is: "Oops! Something went wrong. Please check your internet connection or try reloading the video. Otherwise, check out one of these related videos:" I looked over your forum and tried all the solutions and none of them worked for me. I'm using Firefox Ver. 30.0 on an iMac, plus I have the latest flash update installed. I tried re-starting Firefox in "Safe Mode" and this did not work.

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to disable IPv6 (check for other possible causes as well).

snerp
snerp கேள்வியின் உரிமையாளர்
more options

Nope that didn't work

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Make sure that the Flash player is used and not the HTML5 media player.

You can right-click the player to check this. In case of Flash you get the Flash player context menu.

snerp
snerp கேள்வியின் உரிமையாளர்
more options

I checked and Flash and the Adobe Flash Player Settings, they are already checked. I did notice an error message when right clicking on a BBC News video, here is what it said when I clicked on it.

Error code : 3024 Severity : critical Description : All net connections failed Responsibility : Application

snerp மூலமாக திருத்தப்பட்டது