This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird 31 cannot install add-ons, only offers download, but no install

  • 1 பதிலளி
  • 2 இந்த பிரச்னைகள் உள்ளது
  • 11 views
  • Last reply by christ1

Downloaded Thunderbird 24.6.0 two days ago, installed EnigMail add-on without problems. When trying to install Lightning today, got message that version only works with Thunderbird 31. Upgraded to version 31. As a result I cannot install any add-ons: There is only a download button, but no install button. With some add-ons (Lighning) a pop-up appears, offering to save the file, with others (EnigMail, LookOut) nothing happens when pressing the download button. When saving the file Thunderbird and Windows do not know what to do with it.

Downloaded Thunderbird 24.6.0 two days ago, installed EnigMail add-on without problems. When trying to install Lightning today, got message that version only works with Thunderbird 31. Upgraded to version 31. As a result I cannot install any add-ons: There is only a download button, but no install button. With some add-ons (Lighning) a pop-up appears, offering to save the file, with others (EnigMail, LookOut) nothing happens when pressing the download button. When saving the file Thunderbird and Windows do not know what to do with it.

All Replies (1)