We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

all CAPTURE AND PRINT files saved on my mac are blank -what is the problem

Ant-Johnson
Ant-Johnson
more options

I installed the Capture & print Add-on on my Macbook Air and captured areas of several web pages and saved them to a folder on my desktop. All the add-on files are blank with zero data captured. What must I do to remedy this.

Many thanks for assistance.

Ant Johnson

I installed the Capture & print Add-on on my Macbook Air and captured areas of several web pages and saved them to a folder on my desktop. All the add-on files are blank with zero data captured. What must I do to remedy this. Many thanks for assistance. Ant Johnson

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

How did you save them? Did you paste the captures into an image editor and save the image?

Support for that extension can be found here: http://forums.mozillazine.org/viewtopic.php?f=48&t=2318993