This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was closed and archived. Please ask a new question if you need help.

How can I access Hotmail.com without being directed to Outlook (it's OK in Internet Explorer and Google Chrome)?

I have had a Hotmail email address for some time and recently added an Outlook email address. Now I cannot access the Hotmail account - I'm automatically presented with the Outlook one. Same when I try to go to Hotmail.com. There is no such problem using Internet Explorer or Google Chrome, so I guess I need to change something in Firefox?

I have had a Hotmail email address for some time and recently added an Outlook email address. Now I cannot access the Hotmail account - I'm automatically presented with the Outlook one. Same when I try to go to Hotmail.com. There is no such problem using Internet Explorer or Google Chrome, so I guess I need to change something in Firefox?

All Replies (4)

Use this address https://login.live.com/

Outlook and Hotmail are the same service via Microsoft. I use the Windows Live Mail program.

When I go to Windows live I am presented with my Outlook email address - I cannot get it to accept my Hotmail email address.

Oops, your question posted twice. I replied in your other thread and suggest we continue here: https://support.mozilla.org/questions/1029670