Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can't sign into Firefox Sync on my Android phone, but I can sign in on the computer. On the mobile device it says that the password/user name is wrong.

  • 1 பதிலளி
  • 7 இந்த பிரச்னைகள் உள்ளது
  • 8 views
  • Last reply by Roland Tanglao

pitbulllady
pitbulllady
more options

I am unable to sign into Firefox Sync on my Samsung Galaxy S4, using the exact same password and user name that I successfully sign in on the desktop computer. On the mobile device, I get a message stating that either the user name or password is incorrect. I want to be able to sync Firefox on the computer with Firefox on the phone, especially for the bookmarks, but I'm unable to do so even following the directions in the How-To video.

I am unable to sign into Firefox Sync on my Samsung Galaxy S4, using the exact same password and user name that I successfully sign in on the desktop computer. On the mobile device, I get a message stating that either the user name or password is incorrect. I want to be able to sync Firefox on the computer with Firefox on the phone, especially for the bookmarks, but I'm unable to do so even following the directions in the How-To video.

All Replies (1)

Roland Tanglao
Roland Tanglao
  • Moderator
more options

Hi pitbulllady

I would suggest a) resetting the password on desktop https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information#w_iaove-forgotten-my-sync-password-ae-how-do-i-reset-it_2 and then b) trying again on your Android phone or tablet

If the above doesn't help and since we can't read minds :-) we need more troubleshooting details to help you:

  1. What version of Android are you using (e.g. Jellybean 4.1-4.3, Kitkat 4.4, Lollipop 5.0, 5.1, etc)?
  2. What version of Firefox for Android are you using? (please try the latest version which is currently FF37.0.1)
  3. What did you do exactly, what happened and what did you expect? (details please! including the steps in the video you followed)

Cheers!

...Roland