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Firefox will not let me access my gmail accounts

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  • Last reply by Mark Schmidt

Yokuutsu
Yokuutsu
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I just downloaded firefox last night and this is what I get when I try to go to gmail or my university's email account (powered by gmail)

Firefox has detected that the server is redirecting the request for this address in a way that will never complete. 

   This problem can sometimes be caused by disabling or refusing to accept cookies.

Unless Firefox disables/refuses cookies automatically, that's not a problem and the same university email will load on chrome, but I shouldn't have to load two different browsers to do stuff on the internet.

What's going on?

I just downloaded firefox last night and this is what I get when I try to go to gmail or my university's email account (powered by gmail) Firefox has detected that the server is redirecting the request for this address in a way that will never complete. This problem can sometimes be caused by disabling or refusing to accept cookies. Unless Firefox disables/refuses cookies automatically, that's not a problem and the same university email will load on chrome, but I shouldn't have to load two different browsers to do stuff on the internet. What's going on?

All Replies (1)

Mark Schmidt
Mark Schmidt
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Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu, choose History, and then "Clear Recent History...".
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

Did this fix your problems? Please report back to us!

Thank you.