Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

What do I do if Netflix won't play and the error message say's "Primetime Content Decryption Module provided by Adobe Systems Inc. plug in has crashed"?

  • 5 பதிலளிப்புகள்
  • 5 இந்த பிரச்னைகள் உள்ளது
  • 12 views
  • Last reply by cor-el

I've called Netflix twice with the error code F7361-1253 that shows up, to no avail. The first time the guy said it wasn't a Netflix code and didn't know what to do. The second time a different guy said to go to Internet Explorer to see if Netflix would play. Since it did, he said the problem was with Firefox. I have tried updating plug-ins, and refreshing Firefox, but nothing is working.

I've called Netflix twice with the error code F7361-1253 that shows up, to no avail. The first time the guy said it wasn't a Netflix code and didn't know what to do. The second time a different guy said to go to Internet Explorer to see if Netflix would play. Since it did, he said the problem was with Firefox. I have tried updating plug-ins, and refreshing Firefox, but nothing is working.

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Just download the installer here: https://www.mozilla.org/en-US/firefox/all/

You can uninstall Firefox Beta after installing the release version with the installer from the URL above, or you can just keep it.

Read this answer in context 👍 2

All Replies (5)

I see you're using the Beta version of Firefox. Support for Netflix using the new Primetime Content Decryption Module is not complete in Firefox 38.

You'll need use Firefox 37 (the current version) with Microsoft Silverlight to watch videos on Netflix.

Thank you Mark! The next problem is how to get my computer back to Firefox 37....??? I'm a little illiterate on some computer things!

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Just download the installer here: https://www.mozilla.org/en-US/firefox/all/

You can uninstall Firefox Beta after installing the release version with the installer from the URL above, or you can just keep it.

YAY!!! It worked! Thank you so so much!!!