When I try to attach a file to an email, the program stops and says "Not Responding"

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Last reply by christ1

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14/5/15, முற்பகல் 10:24

When I try to attach a file to an email, the program stops and says "Not Responding". The program stops and all Thunderbird windows seem to be "grayed out". The only way out is to shut down Thunderbird and restart it.

I had AVG Antivirus and Malwarbytes running but I shut them down. I am still having the problem

Ron Meyer

When I try to attach a file to an email, the program stops and says "Not Responding". The program stops and all Thunderbird windows seem to be "grayed out". The only way out is to shut down Thunderbird and restart it. I had AVG Antivirus and Malwarbytes running but I shut them down. I am still having the problem Ron Meyer

Answer 1 · 2015-05-14 10:24:03

tjohnson

14/5/15, முற்பகல் 10:31

This bug was reported by some other users several years ago, and the following solution was mentioned:

I was able to fix the hang
my mail.compose.attach.dir in prefs.js in the profile was set to a location on a computer that was not on-line. I changed the value using the Thunderbird config editor (Tools -> Options->Advanced -> General to:
mail.compose.attach.dir can be set to C:\Documents and Settings\cw\My Documents
use your user name (mine is cw) in the above setting
And that resolved the hang. :)

Could you please try it and see if it fixes the problem you are experiencing?

tjohnson மூலமாக 14 மே, 2015, முற்பகல் 10:34:11 -0700 திருத்தப்பட்டது

Answer 2 · 2015-05-14 10:24:03

rmeyer23 கேள்வியின் உரிமையாளர்

14/5/15, முற்பகல் 10:57

tjohnson2

I did what you requested and went into the config editor and changed the location to c:/Users/Ron/Documents

I opened a new email in Write and selected Attach. Same thing happened, program stop and I had to shut down and reboot Thunderbird

Ron M

PS 5/15/15 am - Noticed a new problem. I received a new email with an attachment. When I tried to open the email, Thunderbird stopped working and I got "Not Responding". Had to close down Thunderbird and reboot it.

rmeyer23 மூலமாக 15 மே, 2015, முற்பகல் 1:59:22 -0700 திருத்தப்பட்டது

Answer 3 · 2015-05-14 10:24:03

tjohnson

15/5/15, முற்பகல் 5:58

Sorry to hear about that.

Here are a few things you could try to fix the problem, but I don't know if they'll help:

Create a new profile (see Use multiple profiles in Thunderbird ) and see if the problem still occurs. If not, your old profile is probably corrupted and you can migrate your mail files to the new one.
Uninstall/reinstall Thunderbird.
Try the beta release of Thunderbird.