Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Since Windows 10 Upgrade, Firefox is crashing my laptop (Display Driver Stopped Responding)

  • 1 பதிலளி
  • 4 இந்த பிரச்னைகள் உள்ளது
  • 9 views
  • Last reply by guigs

oscarfarfan
oscarfarfan
more options

Since I upgraded to Windows 10 from Windows 7 every time I open Mozilla, screen starts flickering and I get a error message saying "Display driver stopped responding and has recovered - Display driver Intel Graphics Accelerator Drivers for Windows 7(R) stopped responding and has successfully recovered". It does this so often real quick that laptop eventually crashes. I cannot try to make any changes to settings because it starts flickering. I tried uninstalling and reinstalling Mozilla but get the same problem.

Since I upgraded to Windows 10 from Windows 7 every time I open Mozilla, screen starts flickering and I get a error message saying "Display driver stopped responding and has recovered - Display driver Intel Graphics Accelerator Drivers for Windows 7(R) stopped responding and has successfully recovered". It does this so often real quick that laptop eventually crashes. I cannot try to make any changes to settings because it starts flickering. I tried uninstalling and reinstalling Mozilla but get the same problem.

All Replies (1)

guigs
guigs
more options

It may be that the website for your graphics driver has an updated version that might not be automatically detected. However starting Firefox in Safe Mode would disable hardware acceleration so that these changes can be made and ideally to prevent the freezing: