This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I am having trouble updating and how do I save password? PLEASE ADVISE!

  • 1 பதிலளி
  • 1 இந்த பிரச்சனை உள்ளது
  • 4 views
  • Last reply by cor-el

KRISTOFFERLEE
KRISTOFFERLEE
more options

I use a mac desktop. I have an older version so I moved to firefox per recommendation and because my safari would not let me in certain business sights because of the outdated internet browser.. anyways it ,everyday tells me to update my mozilla. But it just spins and spins..the update bar that is. second...how do I save my passwords? I am having to type very password every time I use my computer....PLEASE HELP!! thx..KLF.

I use a mac desktop. I have an older version so I moved to firefox per recommendation and because my safari would not let me in certain business sights because of the outdated internet browser.. anyways it ,everyday tells me to update my mozilla. But it just spins and spins..the update bar that is. second...how do I save my passwords? I am having to type very password every time I use my computer....PLEASE HELP!! thx..KLF.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If there are problems with updating or with the permissions then best is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox application and save the disk image file to the desktop

Your personal data is stored elsewhere in the Firefox profile folder, so you won't lose personal data like bookmarks when you uninstall and (re)install or update Firefox.