This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

How can I get my flash player to go to my firefox addons

SharronSmothermon
SharronSmothermon
more options

I have downloaded adobe flash player which is required to play farmville2, but the only thing that shows up in my firefox addons is adobe shockwave and my game keeps crashing..Please help!

I have downloaded adobe flash player which is required to play farmville2, but the only thing that shows up in my firefox addons is adobe shockwave and my game keeps crashing..Please help!

All Replies (2)

James
James
  • Top 25 Contributor
  • Moderator
more options

You appear to have Flash player 19 installed on your system as it is listed as Shockwave Flash in some places still. There is a different Shockwave (for director) player but that is not needed.

With games like Farmville 2 on FB and Zynga the crashing issue may actually be with the new Flash Player 19 branch used by different browsers including Firefox.

https://support.mozilla.org/en-US/forums/contributors/711547?last=66923&page=1#post-66882

You could try the Flash Player 18.0.0.241 ESR branch that is on https://www.adobe.com/products/flashplayer/distribution3.html

This Extended Support Release or ESR of Flash Player is based on Flash player 18 branch with security/stability fixes only.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

I realize it's confusing, but the Flash player was released as "Shockwave Flash" to capitalize on the strong brand of Shockwave many years ago. Nowadays, how many people remember the Shockwave player?

Anyway, I agree with the earlier suggestion to roll back your Flash from 19 to 18 using the official extended support release. Since the installer may object to that, you may need to use Adobe's uninstaller to remove Flash 19 first. You can download that from this article:

https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html