Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

This is not a cure, but should let the web page load without crashing.

Flash block {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it

bp-f6f5689a-f014-4a96-b378-32bf22160105 1/1/2016 3:32 PM bp-262b1e03-025f-4622-8a99-7a2ae2160105 12/31/2015 9:55 PM bp-b1fc7315-fe03-4853-9580-4b6fb2151227 12/26/2015 9:18 PM bp-58f3e65e-d05a-479b-a6d0-5ef1a2160105 12/23/2015 11:03 PM bp-feca0067-c538-4ae9-8420-6f45e2160105 12/23/2015 10:58 AM bp-e7857875-5b32-460f-bf97-1ca972151223 12/23/2015 10:50 AM bp-c66fbfc0-12da-4939-9fa4-0193d2151219 12/18/2015 9:23 PM bp-13f7846a-dbd7-4b87-9bdf-7949b2151218 12

1/1/2016 3:32 PM bp-262b1e03-025f-4622-8a99-7a2ae2160105 12/31/2015 9:55 PM bp-b1fc7315-fe03-4853-9580-4b6fb2151227 12/26/2015 9:18 PM bp-58f3e65e-d05a-479b-a6d0-5ef1a2160105 12/23/2015 11:03 PM bp-feca0067-c538-4ae9-8420-6f45e2160105 12/23/2015 10:58 AM bp-e7857875-5b32-460f-bf97-1ca972151223 12/23/2015 10:50 AM bp-c66fbfc0-12da-4939-9fa4-0193d2151219 12/18/2015 9:23 PM bp-13f7846a-dbd7-4b87-9bdf-7949b2151218 12

A post was flagged as Solved Problem. Please remove that flag. If you don’t, others that can help may not read this post.

Product Firefox Version 43.0.1 Build ID 20151216175450 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1

bp-b1fc7315-fe03-4853-9580-4b6fb2151227

Signature igd10umd32.dll

System Memory Use Percentage 93

igd10umd32.dll = Intel(R) Graphics Technology

This is for Sumo's Related Bugs 1098597 RESOLVED DUPLICATE startup crash in igd10umd32.dll@0x18f35 from [@ CContext::ID3D11DeviceContext_UpdateSubresource_<2>(ID3D11DeviceContext*, ID3D11Resource*, unsigned int, D3D11_BOX const*, void const*, unsigned int, unsigned int) ] +++++++++++++++++++++++++++++++++++++++++++ bp-f6f5689a-f014-4a96-b378-32bf22160105

Product Firefox Version 43.0.3

Signature F_2060112065

Process Type plugin Shockwave Flash Version: 20.0.0.267 +++++++++++++++++++++++++++++++++++++++++ bp-262b1e03-025f-4622-8a99-7a2ae2160105

Signature F1506898907

Process Type plugin Shockwave Flash Version: 20.0.0.267

This is for Sumo's Related Bugs 858391 NEW --- Flash Plugin crash in F1506898907

If you have problems with current Shockwave Flash plugin versions then check this:

• see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

• disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

• disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

• http://kb.mozillazine.org/Flash#Troubleshooting