This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

After windows 10 reset (keeping files) Thunderbird emails and contacts missing

  • 2 பதிலளிப்புகள்
  • 2 இந்த பிரச்னைகள் உள்ளது
  • 1 view
  • Last reply by christ1

Thinking that resetting Windows 10 would retain ALL my files, I was upset to find that many apps and all Thunderbird contacts and emails were missing. I had many years of emails filed appropriately and now they are gone. Is there any hope of restoring them? Firefox reinstalled with all my bookmarks intact, but that doesn't help the situation with Thunderbird. Help would be sincerely appreciated.

Thinking that resetting Windows 10 would retain ALL my files, I was upset to find that many apps and all Thunderbird contacts and emails were missing. I had many years of emails filed appropriately and now they are gone. Is there any hope of restoring them? Firefox reinstalled with all my bookmarks intact, but that doesn't help the situation with Thunderbird. Help would be sincerely appreciated.

All Replies (2)

I should add that I've gone to windows.old, but there is no Thunderbird app files there at all.

I've gone to windows.old, but there is no Thunderbird app files there at all.

That would have been the place to look for the profile. If it's not there, then I don't know either.

Check this article for the default profile location. http://kb.mozillazine.org/Profile_folder_-_Thunderbird

What I really don't understand is why people don't bother to create a backup of important data prior to doing disruptive things.

For the next time ... http://kb.mozillazine.org/Thunderbird_:_FAQs_:_Backing_Up_and_Restoring