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Installed foxfire but cannot get my e-mail from Century Link

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  • Last reply by FredMcD

brecken
brecken
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I'm a relatively new computer user and because I was having trouble with Internet Explorer, a friend installed Firefox on my computer. I have Century Link and when I tried to get my e-mails, I received a message: Firefox detected server is redirecting the request for this address in a way that will never complete. Problem can be caused by disabling or refusing to accept cookies. I spoke with a Century Link tech and he tried everything he could to solve the problem of not getting e-mails on Firefox. Would appreciate any ideas/suggestions that would solve this problem. Thank you.

I'm a relatively new computer user and because I was having trouble with Internet Explorer, a friend installed Firefox on my computer. I have Century Link and when I tried to get my e-mails, I received a message: Firefox detected server is redirecting the request for this address in a way that will never complete. Problem can be caused by disabling or refusing to accept cookies. I spoke with a Century Link tech and he tried everything he could to solve the problem of not getting e-mails on Firefox. Would appreciate any ideas/suggestions that would solve this problem. Thank you.

All Replies (2)

user1298613
user1298613
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In your Subject Line you say you installed Foxfire, not Firefox that is an app. Have you installed any apps lately, some app might be causing your e-mails not to download. What OS you using, have you updated everything? What about FF version, are you up to date on that as well. Something sounds like it might be conflicting. I have no idea about Century Link sorry.

FredMcD
FredMcD
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johnmwc2654 Some of those answers can be found under More system details at the top right of the support page.

brecken What kind of problems were you having before? And what did the support person already try?

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.