Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I just installed a Thunderbird and now my message queues will not display. It only shows the Thunderbird Mail main screen in each of the queues.

  • 4 பதிலளிப்புகள்
  • 3 இந்த பிரச்னைகள் உள்ளது
  • 1 view
  • Last reply by jamoro

Since I installed the update, each of my mail queues only displays the "Thunderbird Mail option screen with the headings "Email" with the "read messages" and Write a new message" options; "Accounts" with the "View Settings for this account" and "create a new account" options; and "Advanced Features" with "search messages" and "Manage message filters" options. I cannot display the message queues, although I can see from the queue "properties" that they are still there. The program will not respond if I select any of these commands.

Since I installed the update, each of my mail queues only displays the "Thunderbird Mail option screen with the headings "Email" with the "read messages" and Write a new message" options; "Accounts" with the "View Settings for this account" and "create a new account" options; and "Advanced Features" with "search messages" and "Manage message filters" options. I cannot display the message queues, although I can see from the queue "properties" that they are still there. The program will not respond if I select any of these commands.

தீர்வு தேர்ந்தெடுக்கப்பட்டது

The start/shift option worked and -- in safe mode -- it will now display my message queues. Calendar wasn't the culprit as I didn't have it installed. Thanks for your help.

While the problem was present, I was unable to compose new messages and a few other menu options would not respond.

The version of Thunderbird that I'm running is 38.6.0. I can't find a date for the update, but I assume that it was between 2/24 and 2/28 because the problem appeared yesterday right after I ok'ed and installed the update notification that appeared, and after I hadn't used the computer for a few days when I was out of town. Now, I assume that my next steps are to activate the add-ons one at a time and see which one recreates the problem. In the meantime, I can get by just fine in the safe mode. I'd welcome any suggestions as to how to proceed.

Read this answer in context 👍 0

All Replies (4)

You could try restarting Thunderbird with add-ons disabled

The "Add-Ons" tab will not respond either.

Close Thunderbird.

You can restart it whilst holding down the shift key; this should make it start in its safe mode. Or you may have a Start Menu item for safe mode.

Or as a last resort, copy an existing shortcut/link to somewhere such as your Desktop. Right-click, select "Properties" and edit the target line to look like this:

"C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe" -safe-mode
Yours may differ in the first part within quotes; the important change is to add
 -safe-mode
to the end. Note the space before the dash.

It's possible that Lightning (the calendar add-on) is part of your troubles. Clicking on this new shortcut should start Thunderbird in safe mode, which significantly means it runs without any add-ons.

Zenos மூலமாக திருத்தப்பட்டது

தீர்வு தேர்ந்தெடுக்கப்பட்டது

The start/shift option worked and -- in safe mode -- it will now display my message queues. Calendar wasn't the culprit as I didn't have it installed. Thanks for your help.

While the problem was present, I was unable to compose new messages and a few other menu options would not respond.

The version of Thunderbird that I'm running is 38.6.0. I can't find a date for the update, but I assume that it was between 2/24 and 2/28 because the problem appeared yesterday right after I ok'ed and installed the update notification that appeared, and after I hadn't used the computer for a few days when I was out of town. Now, I assume that my next steps are to activate the add-ons one at a time and see which one recreates the problem. In the meantime, I can get by just fine in the safe mode. I'd welcome any suggestions as to how to proceed.