Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hello, I am using Thunderbird for my e-mail correspondence. For the past 2 weeks, in some contacts, in the reply action, the below massage appears 'An error occ

  • 4 பதிலளிப்புகள்
  • 2 இந்த பிரச்னைகள் உள்ளது
  • 1 view
  • Last reply by MROM

Hello, I am using Thunderbird for my e-mail correspondence. For the past 2 weeks, in some contacts, in the reply action, the below massage appears 'An error occurred while sending mail. The mail server responded: This message was classified as SPAM and may not be delivered. Please check the message and try again.' Please let me know how can this be fixed.

Hello, I am using Thunderbird for my e-mail correspondence. For the past 2 weeks, in some contacts, in the reply action, the below massage appears 'An error occurred while sending mail. The mail server responded: This message was classified as SPAM and may not be delivered. Please check the message and try again.' Please let me know how can this be fixed.

தீர்வு தேர்ந்தெடுக்கப்பட்டது

As the message says, it is coming from a mail server. So it's not from Thunderbird and it's not from your own computer: most likely, it's from the server of the mail provider used by those recipients. Are they all on the same email domain? Anyway, for some reason your message is being classed as spam. That might be because of something in your message or because the company that provides your email service is used by others to send spam. The best way to resolve the issue is probably to contact the recipients another way and ask them to raise it with their email provider. They may be able to 'white list' your email address so that messages from you are not subject to the usual spam filter.

Read this answer in context 👍 1

All Replies (4)

தீர்வு தேர்ந்தெடுக்கப்பட்டது

As the message says, it is coming from a mail server. So it's not from Thunderbird and it's not from your own computer: most likely, it's from the server of the mail provider used by those recipients. Are they all on the same email domain? Anyway, for some reason your message is being classed as spam. That might be because of something in your message or because the company that provides your email service is used by others to send spam. The best way to resolve the issue is probably to contact the recipients another way and ask them to raise it with their email provider. They may be able to 'white list' your email address so that messages from you are not subject to the usual spam filter.

Thank you for you quick answer. So It is a problem of the sender's provider if I understand it right?

I may have misunderstood you. I thought you were sending the email. You said 'in the reply action', I assumed you meant that you were sending a message in reply to one that you had received. My explanation is that if you are replying to a message that you have received from ' ... @some_domain', and if you get a server error saying that your reply is classed as spam, then the error message is probably coming from the 'some_domain' server. And the best way to resolve it is to contact the people who use that server. I hope that clarifies!