Firefox crashes
Crashes almost immediately when opening Youtube. Crashes regularly when browsing other sites. Crashes in Safe Mode as well. My version is current and plugins are up to date. I am on Mac OSX:
AdapterDeviceID: 0x0863 AdapterVendorID: 0x10de Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:45.0.2,loop%40mozilla.org:1.1.14 AddonsShouldHaveBlockedE10s: 0 AsyncPluginInit: 0 BuildID: 20160407164938 CrashTime: 1461298627 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1461296671 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x0863GL Layers? GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 976 StartupTime: 1461297849 TelemetryEnvironment: 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v1.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/officelive"],"updateDay":14935},{"name":"SharePoint Browser Plug-in","version":"14.1.0","description":"Microsoft Office for Mac SharePoint Browser Plug-in","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-sharepoint"],"updateDay":15043},{"name":"Netscape WebClient Plug-in","version":"1.0","description":"TVT Safari WebClient","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-dvrwebclient"],"updateDay":15527},{"name":"LogMeIn Plugin 1.0.0.730","version":"1.0.730","description":"LogMeIn remote control components","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-3amlabs-rafiletransfer","application/x-3amlabs-raversion","application/x-3amlabs-raremotecontrol","application/x-3amlabs-raperfview"],"updateDay":15532},{"name":"Flip4Mac Windows Media Plugin","version":"2.5.0.1","description":"The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["video/x-ms-asf","video/x-ms-asx","audio/x-ms-wax","application/x-ms-wmp","video/x-ms-wmp","application/x-mplayer2","video/x-ms-wmx","video/x-ms-wm","video/x-ms-wvx","video/x-ms-wmv","video/x-ms-asf-plugin","audio/x-ms-wma","application/asx"],"updateDay":15598},{"name":"Silverlight Plug-In","version":"5.1.20125.0","description":"5.1.20125.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":15730},{"name":"Java Applet Plug-in","version":"14.9.0","description":"Displays Java applet content, or a placeholder if Java is not 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For more ","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["audio/x-midi","audio/x-ac3","video/mp4","video/x-m4v","application/x-sdp","audio/amr","application/x-rtsp","image/tiff","video/3gpp2","image/jpeg2000","audio/mpeg","image/x-quicktime","audio/mpeg3","application/sdp","application/x-mpeg","image/x-macpaint","video/mpeg","video/x-msvideo","audio/aac","audio/x-gsm","video/sd-video","audio/x-caf","audio/3gpp","image/x-jpeg2000-image","audio/mp3","image/x-targa","video/avi","image/png","image/x-tiff","audio/mp4","image/jp2","audio/x-aiff","video/x-mpeg","video/3gpp","audio/x-mpeg","audio/x-aac","audio/mid","audio/3gpp2","audio/midi","audio/x-wav","audio/x-mp3","video/quicktime","audio/x-mpeg3","image/x-bmp","audio/ac3","image/pict","audio/x-m4p","audio/x-m4a","image/x-png","image/x-pict","image/x-sgi","audio/x-m4b","audio/aiff","video/flc","audio/basic","image/jpeg2000-image","audio/wav","audio/vnd.qcelp","video/msvideo"],"updateDay":16449},{"name":"Shockwave Flash","version":"21.0.0.226","description":"Shockwave Flash 21.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16913}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.5.3","userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 URL: https://www.youtube.com/watch?v=oNaRaDCwHpw Vendor: Mozilla Version: 45.0.2 useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
All Replies (5)
We're sorry to hear that Firefox is crashing when you open it. Please do the following to give us crash IDs that will help us understand more about the crash.
- (OS X 10.6 or previous) Click the Finder icon in the dock. Your home folder will be selected. In the right side of the window, click the Library folder to open it. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
(OS X 10.7 or above) Click the Finder icon in the dock. On the menu bar, click the Go menu, hold down the option or alt key and select Library. A window will open containing your Library folder. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder. - Open the 5 most recent files with a text editor and copy the IDs.
- Paste each ID with bp- into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
bp-93f2df34-8681-4f1c-a824-7e7192160324 bp-900b82aa-b3ae-44f1-a182-3903a2150220 bp-97162052-51fb-4798-9209-ae91e2160315 bp-c2f4e08b-88a9-41e5-883a-9882c2160307
Product Firefox Version 44.0.2 Build ID 20160210153822 Release Channel release OS Mac OS X OS Version 10.7.5 11G63
https://support.mozilla.org/en-US/kb/update-firefox-latest-version 45.0.2
bp-93f2df34-8681-4f1c-a824-7e7192160324 bp-97162052-51fb-4798-9209-ae91e2160315
Signature: GeForceVADriver@0x1f4a6 +++++++++++++++++++++++++++++++++++++++++++++++++ bp-900b82aa-b3ae-44f1-a182-3903a2150220 Product Firefox Version 35.0 Date Processed 2015-02-20 Signature: mozilla::MediaCache::NoteSeek
Check your drivers for updates.
I do have 45.0.2 (software is up to date according to Firefox). I am still having crashes since the update.